TERMS AND
CONDITIONS
PAYMENT LATAM
These Terms and Conditions govern the access to and use of the website and services provided by PAYMENTS LATAM S.A.C., operating under the trade name PAYMENT LATAM (hereinafter referred to as “PAYMENT LATAM”).
By accessing the website or using any of the services provided by PAYMENT LATAM, the user or client acknowledges that they have read, understood, and fully accepted these Terms and Conditions and agrees to comply with them in their entirety.
If the user does not agree with these Terms and Conditions, they must refrain from using the website and the services provided.
1. SERVICE PROVIDER IDENTIFICATION
The website and the services described herein are operated by PAYMENT LATAM
PAYMENT LATAM is a company dedicated to the development and provision of technological solutions for payment processing, funds collection, and funds disbursement, as well as services related to the integration of payment methods for digital merchants across Latin America.
2. PURPOSE
The purpose of this document is to establish the terms governing:
- Access to and use of the PAYMENT LATAM website.
- The relationship between PAYMENT LATAM and merchants or clients using its technological solutions.
- The use of payment collection services (Payins) and fund disbursement services (Payouts) provided by PAYMENT LATAM.
The use of the services may also be subject to specific commercial agreements, contracts, or technical annexes executed between the parties. In the event of any discrepancy between such agreements and these Terms and Conditions, the commercial agreement shall prevail.
3. DESCRIPTION OF SERVICES
PAYMENT LATAM provides technological solutions designed to facilitate digital payment management and electronic fund transfers for companies and digital platforms.
The main services include:
3.1 Payment Collection (Payins)
This service enables merchants to accept payments from their customers through various electronic payment methods, including bank transfers, cards, or other payment options available depending on the country of operation.
3.2 Funds Disbursement (Payouts)
This service enables clients to transfer funds to bank accounts or other authorized payment methods through technological integrations or interfaces provided by PAYMENT LATAM.
3.3 Technological Integration
The provision of services may require technological integration between the client’s systems and PAYMENT LATAM’s infrastructure through APIs, modules, or other digital connection tools.
The client shall be responsible for meeting the necessary technical requirements for such integration.
4. CONDITIONS OF USE
The client agrees to use PAYMENT LATAM’s services exclusively for lawful and authorized purposes, in accordance with applicable laws and regulations.
In particular, the client represents and warrants that:
- The services will not be used for illegal, fraudulent, or unauthorized activities.
- Payments related to prohibited goods or services will not be processed.
The client also guarantees that all information provided to PAYMENT LATAM is accurate, complete, and up to date.
5. PAYMENTS, FEES, AND SETTLEMENTS
The use of PAYMENT LATAM services may be subject to the payment of fees or commissions previously agreed upon between PAYMENT LATAM and the client.
PAYMENT LATAM may:
- Deduct the applicable fees from processed transactions.
- Temporarily retain funds when necessary to address chargebacks, refunds, disputes, or suspected fraud.
The specific settlement conditions and payment timelines will be defined in the relevant commercial agreements.
PAYMENT LATAM reserves the right to update its fees in response to market conditions or operational requirements, providing prior notice when applicable.
6. CLIENT OBLIGATIONS
The client acknowledges and agrees that:
- The client is solely responsible for the goods or services offered to its own customers or users.
- The client must handle any claims, complaints, or disputes related to those goods or services.
The client also agrees to comply with all applicable laws and regulations related to:
- consumer protection
- electronic commerce
- personal data protection
7. LIABILITY
PAYMENT LATAM acts as a technology provider for payment processing infrastructure and does not participate in the commercial relationship between the client and the end users making payments.
Accordingly:
- PAYMENT LATAM shall not be responsible for the quality, delivery, legality, or suitability of the goods or services offered by the client.
- PAYMENT LATAM shall not be liable for disputes between the client and its customers.
The client agrees to indemnify and hold PAYMENT LATAM harmless from any claims, sanctions, or legal actions arising from misuse of the services or from the client’s failure to comply with applicable laws.
8. INTELLECTUAL PROPERTY
All intellectual property rights related to:
- the website
- the technological platform
- software
- trademarks and logos
are owned by PAYMENT LATAM or its licensors.
Users are strictly prohibited from:
- reproducing or distributing website content without authorization.
- modifying or copying the technological platform.
- using PAYMENT LATAM’s trademarks or distinctive signs without prior written authorization.
9. DATA PROTECTION
PAYMENT LATAM and the client agree to comply with all applicable personal data protection regulations.
Each party shall implement appropriate technical and organizational measures to ensure the confidentiality, integrity, and security of the information processed in connection with the services.
The processing of personal data shall also be governed by the Privacy Policy published on the PAYMENT LATAM website.
10. SECURITY AND TECHNOLOGICAL RISKS
PAYMENT LATAM implements reasonable measures to safeguard the security of its systems; however, users acknowledge that the use of the internet involves inherent risks.
Accordingly, PAYMENT LATAM does not guarantee the absence of:
- service interruptions
- technical errors
- cyberattacks
- external connectivity failures
Users are responsible for implementing the necessary technological measures to protect their systems and devices.
11. MODIFICATIONS
PAYMENT LATAM reserves the right to modify these Terms and Conditions at any time.
Any modifications shall become effective once published on the website. Continued use of the website or services after such publication shall constitute acceptance of the updated Terms and Conditions.
12. SUSPENSION OR TERMINATION OF SERVICES
PAYMENT LATAM may suspend or restrict access to the services when:
- fraud or illegal activity is suspected
- the client breaches these Terms and Conditions
- suspension is necessary for technical, operational, or regulatory reasons
Either party may also terminate the contractual relationship in accordance with the conditions established in the applicable commercial agreement.
13. FORCE MAJEURE
PAYMENT LATAM shall not be liable for any failure or delay in the performance of its obligations caused by events beyond its reasonable control, including telecommunications failures, natural disasters, labor disputes, or regulatory actions.
14. DISPUTE RESOLUTION
The parties shall attempt to resolve any dispute arising from the interpretation or execution of these Terms and Conditions through direct negotiation in good faith.
If an amicable solution cannot be reached, disputes may be submitted to arbitration or the competent courts, as provided in the applicable commercial agreement.
15. ANTI-MONEY LAUNDERING AND ANTI-CORRUPTION
The parties declare their commitment to comply with all applicable regulations related to:
- anti-money laundering (AML)
- counter-terrorism financing (CTF)
- anti-corruption laws
The client represents that all funds processed through PAYMENT LATAM originate from lawful activities and will not be used for illegal purposes.
PAYMENT LATAM reserves the right to conduct verification and due diligence procedures in order to comply with its regulatory obligations.