Complaints book – Payment Latam

Libro de Reclamaciones en ingles (#6)

1. CONSUMER DATA

Claim Subject

Names

Surnames

Document type

Document number

Country

Address

Phone

E-mail

Father, mother or legal representative

2. TYPE OF OPERATION RELATED TO THE CLAIM

Select the operation type:

Fund collection (Payin) – when you made a payment through Payment Latam.

Funds dispersion (Payout) – when you received a payment through Payment Latam.

Select the request type:

Claim – dissatisfaction with the service received.

Complaint – discomfort related to the attention or operation of the service.

3. TRANSACTION DATA

Operation date

Transaction number or Payment reference

Transaction amount

Currency

Payment or receiving method

Bank or financial institution

4. IN CASE OF CREDIT RECEIVED (PAYOUT)

Complete this section if you received a payment you do not recognize.

Did you receive a credit from Payment Latam that you do not recognize?

Yes

Date the credit was received

Received amount

Financial institution where you received the money

Reference or concept that appears in the operation

Reason for claim

I received a payment I do not recognize

I do not know why the payment was made

The amount received is incorrect

The payment corresponds to another person.

Other

5. CLAIM DETAILS

Claim description

Briefly explain what happened

Consumer request (requested solution)

6. ADDITIONAL DOCUMENTATION

You can attach files to help us evaluate your claim:

proof of payment
voucher
screenshots
other documents

Attach file

Choose file

7. DECLARATIONS

I declare that the information provided is true.

I authorize the processing of my personal data in accordance with Payment Latam's Privacy Policy.

LEGAL NOTICE

The filing of the complaint does not prevent resorting to other dispute resolution mechanisms, nor is it a prerequisite for filing a complaint with INDECOPI.

Complaints

Book